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Responding to a critical incident 

The effective and efficient management of critical incidents is vital to the safety and wellbeing of students, staff and the school community.  It is particularly important to recognise and engage with those suffering trauma and distress as the result of a critical incident.

Critical incidents may occur on or off school grounds and may involve one or more members of the school community.

The Critical Incident Response Guidelines outlines managing a critical incident at the school, regional and departmental level.

Principal self-care 

It is important for employees to manage their own wellbeing with regard to critical incidents. Employees may consider connecting with peers and managers as well as accessing counselling services through the NTG Employee Assistance Programs.

Human resource services key contacts by region  

Darwin & Katherine Regions 

Kia Cashman

Manager, Human Resources

Darwin & Katherine Regions

10th Floor, Mitchell Centre, 55-59 Mitchell Street Darwin

GPO Box 4821 Darwin NT 0801

tel: (08) 8901 1339


Palmerston Rural Remote & Arnhem Schools

Tracy McIntyre

Manager, Human Resources

Palmerston Rural Remote and Arnhem Schools

1st Floor, D Block, Palmerston Senior College, Tilston Avenue, Driver

PO Box 2310, Palmerston, NT 0830

tel: (08) 8944 9328

m: 0418 293 982


Alice Springs and Barkly Schools 

Jayne McAlister

Manager, Human Resources

Alice Springs and Barkly Schools

1st Floor | Alice Plaza | 36 Todd Mall | Alice Springs

PO Box 1420 | Alice Springs | NT 0871

tel: (08) 8951 1621

m: 0408 619 648